Salary: £44,648 + 3,520 London allowance Closing date: Monday 18th of September Status: Application opens until Monday 18th of September &amp; we are hosting a drop in session with the hiring manager on Wednesday 6th&nbsp;of&nbsp;September.‍The Associate Product Manager programme is focused on building Citizens Advice’s next generation of product leaders. As an Associate Product Manager, you will:<ul id=""><li id="">Lead efforts across engineering, design, user research, operations and beyond to launch impactful digital products that help millions of people</li><li id="">Grow personally and professionally through hands-on experience, structured learning, mentoring and coaching</li><li id="">Join a brilliant community of product management professionals, many of whom have led Citizens Advice’s most impactful digital transformation initiatives</li><li id="">Work towards becoming a fully-fledged Product Manager over time and continuing in a career with product management or a related area</li></ul>Our Product team has an ambitious product strategy (https://wearecitizensadvice.org.uk/product-strategy-2021-to-2023-273c110054d6) &nbsp;that supports the organisation’s overall mission. Within this we focus on 4 areas:<ul id=""><li id="">Building outcomes measurement capability</li><li id="">Enable a seamless client journey</li><li id="">Tailored, tactical advice services online, without needing an adviser</li><li id="">Remote advice delivery through phone, chat, video and email platforms</li></ul>We’ve grown fast, and today, we have 11 multidisciplinary product and platform teams, split across four areas: advice delivery, case management, data and measurement, and remote advice platforms.We help 40 million people every year, and your work here will make a huge difference to their lives. You’ll be setting the goals, strategy and priorities within cross-functional data teams, and supporting our advice and advocacy work that helps millions of people on a daily basis.We’re an equal opportunity employer and prize diversity as a strength. Everyone is welcome at Citizens Advice. We offer flexible working, and are open to part-time and job sharing too. In fact, several of our leadership team members work four days a week.What kind of work will I be doing? Your work will vary depending on your team placement, and will evolve over time as you build their confidence and experience. Examples of the kinds of work you could expect to be doing include:<ul id=""><li id="">Working in collaboration with engineers, researchers, delivery and designers in a multidisciplinary product team</li><li id="">Leading a small cross-functional product team, or taking ownership of a specific project or feature within a larger product team</li><li id="">Running the morning stand-up meetings with the team</li><li id="">Analysing and understanding user needs and converting them into requirements</li><li id="">Determining metrics to evaluate the success of your product features and using these to inform improvements</li><li id="">Developing positive relationships with stakeholders and colleagues across the organisation</li><li id="">Coordinating and communicating with users and stakeholders</li></ul>You can read this blogpost from our first ever Associate Product Manager, Sarah Gallacher, to get a flavour of what the programme has to offer <a href="https://www.eventbrite.ca/e/drop-in-session-with-citizens-advice-associate-product-managment-role-tickets-712997152677?aff=oddtdtcreator" target="_blank" id="">here</a>.What skills will I develop?<ul id=""><li id="">Strategy and stakeholder management: Using product strategy frameworks, with support from a product coach or line manager. Understanding how your product contributes towards organisational strategy. Finding and meeting new people in the organisation who are relevant to your product and developing collaborative and productive relationships with them. Aligning plans and communicating with senior stakeholders.</li><li id="">Value and outcomes: Measuring value and using qualitative and quantitative data to inform decisions. Focusing on outcomes, not solutions. Translating the vision into prioritised, deliverable goals. Taking considered, data-driven decisions and having the humility to learn from mistakes. Tracking and monitoring product performance and user outcomes to iterate and improve on features.</li><li id="">Leadership: Leading your product team towards common objectives, and ensuring they know how their work relates to organisational objectives and user needs. Developing the credibility and influence to bring people with you. With support from your product coach or manager, navigating ambiguity and uncertainty. Creating an inclusive and collaborative culture. </li><li id="">Product management: Developing an understanding of a range of product principles, techniques, and approaches. Discovering and validating problems presented by user feedback. Continually evolving the product roadmap, working in the open. Coordinating with colleagues to deliver features that improve the user experience.</li><li id="">User-centred design: Understanding users and what their needs are, based on evidence. Translating user stories and proposing features or changes to meet these needs. Engaging in meaningful interactions with users. </li><li id="">Agile working: Using agile methodology and applying an agile mindset to your work. Using an iterative method and flexible approach to deliver features. </li><li id="">Technology and data: Demonstrating an aptitude for technology and data. Developing awareness of the wider digital economy and advances in technology. </li><li id="">Responsible and ethical approach: Taking a responsible and ethical approach, considering the social impact our services create and minimising potential unintended consequences.</li><li id="">Lifecycle perspective: Learning the different phases of product delivery and understanding which phase your product is in.</li></ul>What support will I have? You will learn and develop your skills via a number of methods during the course of the Associate scheme, such as:<ul id=""><li id="">Learning by doing: leading a small product team, or working on a project/feature within a larger product team</li><li id="">Mentoring - being coached by a mentor from an experienced member of the product community </li><li id="">Undertaking external product management training and certification</li><li id="">Spending time with other members of the Design, Data and Technology team to learn about the roles they do and how these contribute towards our work</li></ul>We will adapt to you - depending on how you prefer to learn, your line manager and mentor will support you in the way that works best. For example, when you’re discussing how to solve a particular product problem, they might share relevant articles or training videos, or introduce you to a new product management framework or approach. ​​​​​Please provide details in your cover letter to evidence the following essential criteria:​​ <ul id=""><li id="">Experience of leading a team, preferably using agile methodology</li><li id="">Experience balancing conflicting priorities</li><li id="">Experience of researching and launching an element of a service</li><li id="">User-focused, with an aptitude for using qualitative and quantitative data to track progress against user outcomes</li><li id="">Passionate about Tech for Good and with a proven desire to work in an equity-driven organisation solving meaningful problems </li></ul>‍The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location.Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health &amp; Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.This vacancy closes at 23.59 on Monday 18th of September. For more information about the organisation, our values and benefits please see the following link - <a href="https://www.citizensadvice.org.uk/about-us/job-and-voluntary-opportunities/citizens-advice-job-opportunities/" target="_blank" id="">Information, values and benefits</a>‍Drop in session on 06/09/2023 <a href="https://www.eventbrite.ca/e/drop-in-session-with-citizens-advice-associate-product-managment-role-tickets-712997152677?aff=oddtdtcreator" id="">here</a>

Associate Product Manager

Location: &nbsp;Blended between home and office (England and Wales)Type: Full TimeSalary: £29,419 plus London allowance of £3,520 if applicableStatus: &nbsp;Applications open until 14 May, interviews start 29 May&nbsp; About Citizens AdviceWe’re looking for people interested in establishing a career in content design at Citizens Advice.We have an exciting opportunity for an assistant content designer to join our team and make sure our content is usable, accurate and up-to-date for the millions of people who use our website.The content team creates online advice for the public, and for the advisers who help clients to solve their problems. The team is at the heart of the <a href="https://www.citizensadvice.org.uk/about-us/about-us1/introduction-to-the-citizens-advice-service/" id="">organisation’s mission </a>to give people the knowledge and confidence to find their way forward - whoever they are, and whatever their problem.&nbsp;We work in multidisciplinary agile teams, collaborating with a range of colleagues including legal experts, delivery and user research. Content design is a well respected part of Citizens Advice.We’re an equal opportunity employer and prize diversity as a strength. Everyone is welcome at Citizens Advice. We offer flexible working, and are open to part-time and job sharing too. In fact, several of our leadership team members work four days a week.&nbsp;‍ What you’ll do every day&nbsp;We’re looking for someone to support the delivery of high quality, accessible digital advice. This will involve designing and editing user-centred content for the public and our advisers.You will:<ul id=""><li id="">help deliver improvements to our digital content and services&nbsp;</li><li id="">use a range of technical, analytical, writing and content design skills&nbsp;</li><li id="">identify and implement improvements to our content, such as better navigation</li><li id="">use a range of performance data (such as Google Analytics) and user feedback&nbsp;</li><li id="">produce high-quality content that follows the Citizens Advice style</li><li id="">support the team to upload, test, manage and monitor performance of content</li><li id="">encourage feedback and learning from testing and designing content</li></ul>Apply if you:<ul id=""><li id="">have experience of designing content and writing for the web</li><li id="">have an appetite for writing accessible and user-centered content&nbsp;</li><li id="">can turn complex information, like legal jargon, into plain English&nbsp;</li><li id="">can use data and feedback to maintain and improve content</li><li id="">have great analytical skills and are able to identify issues and find inventive solutions&nbsp;</li><li id="">can learn new web technologies quickly and have experience working with content management and publishing systems (CMS)</li><li id="">have a proven interest in content design and software development</li><li id="">are excited by what we’re doing at Citizens Advice!&nbsp;</li></ul>Drop in session: We are hosting a drop in session about the role with Citizen Advice on Wednesday 26th April, 12-1pm (BST)Sign up here: <a href="https://www.eventbrite.co.uk/e/drop-in-session-with-citizens-advice-tickets-617603728377" target="_blank">https://www.eventbrite.co.uk/e/drop-in-session-with-citizens-advice-tickets-617603728377</a>

Assistant Content Designer 

Location: England &amp;&nbsp;Wales Type: Full Time Salary: £42,631 +&nbsp;£3,520 London weighting allowance Status: Application open untill Wednesday 28th of September, Interviews starts Monday 3rd of October<blockquote id=""> We’re looking for people interested in establishing a career in product management to lead digital service delivery at Citizens Advice. You’ll lead multidisciplinary teams delivering a sustainable, user-led approach to the provision of advice. The team is at the heart of the <a href="https://www.citizensadvice.org.uk/about-us/about-us1/introduction-to-the-citizens-advice-service/" target="_blank" id="">organisation’s mission </a>to give people the knowledge and confidence to find their way forward - whoever they are, and whatever their problem.&nbsp;</blockquote>We have an ambitious <a href="https://wearecitizensadvice.org.uk/product-strategy-2021-to-2023-273c110054d6" target="_blank" id="">product strategy </a>that supports the organisation’s overall mission. Within this we are focused on 4 areas:&nbsp;1. Building outcomes measurement capability&nbsp;2. Enable a seamless client journey&nbsp;3. Tailored, tactical advice services online, without needing an adviser ‍ 4. Remote advice delivery through phone, chat, video and email platforms&nbsp;We’re growing fast, and today, we have 10 multidisciplinary product and platform teams, split across four areas: public advice, adviser-facing services, platforms, and advice-area specific services.&nbsp;You’ll be working on products that help 30 million people every year, and your work here will make a huge difference to their lives. You’ll be setting the goals, strategy and priorities within our cross-functional public advice team, and defining the way millions of people get help from us on a daily basis.&nbsp;We’re an equal opportunity employer and prize diversity as a strength. Everyone is welcome at Citizens Advice. We offer flexible working, and are open to part-time and job sharing too. In fact, several of our leadership team members work four days a week.&nbsp;What you’ll do every day&nbsp;You’ll be expected to understand and balance user needs and organisational objectives to frame problems and set goals for your team.&nbsp;● understand product vision and strategy&nbsp;● lead a small cross-functional product team&nbsp;● coordinate and communicate with stakeholders&nbsp;● build positive relationships with operational colleagues&nbsp;● take a user-centred design approach&nbsp;● deliver using agile principles&nbsp;● be outcome focused and data-driven&nbsp;● balance needs of clients and the organisationApply if&nbsp;● You’re passionate about Tech for Good and want to work in an equity-driven organisation solving complex problems&nbsp;● You’ve got experience of leading a team and balancing different priorities ● You believe in creating the best possible experience for users of digital products ● You want to take a social justice approach to your work&nbsp;● You’re comfortable with ambiguity, and can take decisions in uncertainty ● You’re have lots of energy for sharing your knowledge and working in the open&nbsp;● You enjoy collabrating with technical and non-technical people and learning from them&nbsp;● You want to be part of a growing product management community, at the centre of organisational transformation&nbsp;● What we’re doing here at Citizens Advice excites you! Drop in session:&nbsp; We are hosting a dropping session about the role with Citizen advice on Friday 23rd of September, 12-1pm (BST), you can sign up <a href="https://www.eventbrite.ca/e/drop-in-session-for-associate-product-manager-role-with-citizen-advice-tickets-418970119907" target="_blank" id="">here</a>. ‍

Associate Product Manager (England & Wales)

Vetemondeis a two-sided e-commerce fashion and beauty platform/marketplace that showcasesemerging quality and luxury brands from the African continent and the African diasporas. Our aim is tobe the first point of contact for consumers in Africa and our platform will deliver quality products,variety, great online features to make the shopping experience easier and to create impact forbusinesses within the African fashion ecosystem.‍About the roleVetemonde is looking for a technical co-founder to represent the technological interests within thecompany’s senior leadership team. The individual will be accountable for the delivery, quality,availability, and performance of the company’s technology backbone, encompassing digital fashion,cloud infrastructure, R&amp;D and software development.The role offers a unique opportunity to join an emerging fashion and beauty-tech start-up and toprovide sound technical leadership in all aspects of the business. We aim to establish ourselves asleaders in the digital fashion sector within Africa and beyond.The role will be conducted remotely. As we are pre-seed, this will be an equity-based position on offer,and the individual will be working with the Founder on the product vision and implementation.Responsibilities● Build out, test and release our web platform, working on developing and evolving all features● You will also be responsible for ensuring the application is scalable, secure, managing theroadmap and optimizations required● Develop technical aspects of the company’s strategy to ensure alignment with its businessgoals● Discover and implement new technologies that yield competitive advantage● Evaluate and implement the fashion platform and infrastructure● Supervise system infrastructure to ensure functionality and efficiency● Build quality assurance and data protection processes● Use stakeholders’ feedback to inform necessary improvements and adjustments totechnology● Communicate technology strategy to potential investorsRequirements and skills● Experience in building platforms, preferably marketplace platforms● Entrepreneurial experience working in a start-up or in projects● Experienced full stack developer with at least 4 years of experience● Knowledge of Node.js and Python and familiarity with React.js● Experience with GraphQL / REST/HTML/CSS/JavaScript● Knowledge of technological trends to build strategy● Excellent communication skills● Leadership and organizational abilities● Strategic thinker and a Problem-solver● Someone who is relaxed and knows how to have fun● BSc/BA in Computer Science, Software Engineering or a related field; MBA or other relevant graduate degree is a plus, but not a requirementEmployment Type &amp; Location● Part-time (hours are flexible and will be discussed)● RemoteWe are excited to work with dynamic people who want to try new things. If you’re interested in a quickchat feel free to contact us at info@vetemonde.com

Technical Co-Founder

Start Date: ASAP Location: Remote (UK only), with occasional travel to Birmingham &amp; London Type: Full Time - Fixed 12 months contract Salary: £32k Status:&nbsp;Application open untill Monday 7th of February&nbsp; About us‍Following the aftermath of George Floyd’s murder, we felt it was necessary to go beyond statements and create measurable change that challenges the status quo and moves the Black community forward. Originating in the UK, Black Valley created a tech ecosystem that enables Black talent to access careers in tech or build out their start-up ideas through mentorship programmes. Since starting in June 2020, we have grown into a global community of over 240 mentors from multinational companies such as Google, Microsoft, Amazon, Twitter, Slack, Uber, Meta, Cisco, LEGO ventures through to SMEs.&nbsp;By 2030, we want to support 10,000 Black people to accelerate their careers in tech and launch their start-ups through our core programmes About the role We are not a typical company, we value experience and passion over formal education! We are looking for a Programme Manager with something special about them.You will be working closely with the CEO and a team of 7 volunteers to help run our programme delivery.&nbsp; We currently run 4 programmes a year that connect the best Black talent with the best mentors to help accelerate their tech careers for free. We are looking for an experienced operator and builder to oversee the programme delivery as we scale this offering. We are looking for someone who: <ul><li>Imagines and wants to create a fairer world. </li><li>Believes in human potential and empowers others to be the best version of themselves.</li><li>Is passionate about creating equity for Black people.&nbsp;&nbsp;&nbsp;</li><li>Would like to leave a stamp on the world.&nbsp;</li><li>Thinks outside of the box, sees opportunities &amp; creates systems to help solve problems at scale: “the lightbulb wasn’t invented because people improved the candles”.</li><li>Is an operator and builder.&nbsp;</li><li>Can see the bigger picture, then get down to the nitty-gritty to make it happen, paying attention to every possible scenario.</li></ul>If that’s you then we would really love to chat! In this role, you will be responsible for:Programme Management:<ul><li>Ensuring applications for our career accelerator programmes go live in a timely manner&nbsp;</li><li>Coordinating applicant interviews with the volunteer team.&nbsp;</li><li>Communicating the outcome of applications to successful and unsuccessful&nbsp; applicants.&nbsp;</li><li>Coordinating training for programme mentors and documenting attendance.</li><li>Onboarding mentors &amp; mentees to the programme.&nbsp;</li><li>Liaising with volunteer staff during programme delivery to ensure participants are engaged.</li><li>Programme evaluation: Send out our programme evaluation surveys to our participants in a timely manner and track metrics.</li><li>Carry out any other duties as may reasonably be required by Black Valley.</li></ul>Business Operations:<ul><li>Supporting the CEO with the creation of participant communications</li><li>Responding to programme support requests on a day-to-day basis and maintenance of programme data.</li><li>Work with the CEO to scale our programme offering.&nbsp;</li></ul>Communications:<ul><li>Supporting our Social Media team with the development of programme-based communications, including designing promotional graphics for upcoming events, social media content and video content to support effective marketing of our programmes.</li><li>Providing content and resources to our social media team, including blog writing, event summaries, resources, case studies, press releases etc.</li><li>Communicating and Influencing: Ability to command a room, you are a good public speaker and passionate about community development. </li></ul>‍ Job requirements:<ul><li>Experience in managing programmes through a full cycle (Recruitment, Onboarding, Delivery &amp; Evaluation).</li><li>Organised &amp; able to juggle many tasks at once.&nbsp;</li><li>Time Management: the ability to work under pressure and meet strict deadlines.</li><li>Excellent interpersonal, written and verbal communication skills, including the ability to work with volunteer staff, mentors and corporate sponsors.</li><li>Experience in improving processes to facilitate growth at scale.</li><li>Take part in activities deemed appropriate by the manager that aid the company’s growth.</li></ul> Job Perks:<ul><li>Remote: UK only with occasional travel to Birmingham &amp; London</li><li>30 days holidays plus Bank Holidays&nbsp;&nbsp;</li><li>Up to £1500 Home office set-up budget</li><li>Generous professional development budget&nbsp;</li><li>Work up to 30 days from anywhere in the world with a good wifi</li><li>Annual company meet-up somewhere amazing around the world</li></ul>

Programme Manager (Uk-Remote)

Figma is adding to our team of passionate people who are revolutionizing the world of design. Figma is a multiplayer design platform, changing the way people design, prototype, and iterate together. Figma's platform enables multiple people to work together in the same file. As a result, Figma has simplified the design process for teams of designers, developers, and stakeholders by creating an online space for them to collaborate visually. If you’re looking to work at a company that is building the future of design tools, welcome to Figma. As a Product Design Intern at Figma, you will own real impactful projects and take them from ideation to execution. You will work fluidly and collaboratively with the rest of the design team as well as other functions. Because of this, you should have a broad set of design skills and be motivated to learn. Over the course of your internship, you’ll have the opportunity to ship meaningful contributions to both the company and the product. We have two Product Design teams, one called Community and another Editor. Our Editor team looks for those with a technical background, for example, a past software engineering internship or personal projects that highlight your coding skills! You will have a mentor who will work one-on-one with you to make your internship as impactful as possible. You will also get a ton of exposure to the greater design community—we're always meeting with design teams and you will get to learn about what design looks like at all types of companies. Learn more about the Figma design team:<a href="https://www.figma.com/blog/inside-figma-the-product-design-teams-process/">Remote Team Process</a><a href="https://www.figma.com/blog/design-critiques-at-figma/">Design Critiques</a><a href="https://www.figma.com/community/file/814575098768004426">Meet the Team</a> <h3>What you'll be doing:</h3><ul><li>Own the design from start to finish for impactful features that ship quickly</li><li>Collaborate with Product, Research, Marketing, and other functions to identify user and business needs</li><li>Work closely with Engineering to ensure a high-quality implementation</li><li>Create flows, prototypes, and high-fidelity visuals for your features</li><li>Get the opportunity to meet with our users—other designers and design teams</li><li>Be an integral part of our small but mighty design team!</li></ul><h3>You might be a good fit if you have:</h3><ul><li>At least one previous product design internship/or experience shipping projects</li><li>Inspiring portfolio that demonstrate creativity and are easy to navigate</li><li>Expressing ideas through prototyping and code</li><li>Eagerness to learn and a track record for being self-driven</li><li>Interest in design tools and design systems</li></ul><h3>Here are past intern projects:</h3><ul><li><a href="https://twitter.com/figmadesign/status/1162052381363695617">Comments improvements</a></li><li><a href="https://help.figma.com/hc/en-us/articles/360039956994-Manage-Missing-Fonts">Missing fonts management</a></li><li><a href="https://help.figma.com/hc/en-us/articles/360040328293-Manage-your-Organization-s-billing-with-quarterly-true-ups">Billing tools for admins</a></li><li><a href="https://www.figma.com/blog/config-2020-new-feature-announcements/">2020 Feature Announcements</a></li></ul>‍

Product Design Intern (2021)

Humaans is the fastest way to onboard and manage your staff. It turns complex processes like employee onboarding, offboarding, and compensation management into simple workflows by integrating with other point solutions, such as G Suite, Slack, Docusign, and Greenhouse.We are a startup with big ambitions, backed by <a href="https://humaans.io/about">amazing investors</a> that worked with the fastest growing technology companies.Our journey is only at the beginning. You will join Humaans as one of the early members of the team and help build the Engineering function. You will be able to work closely with the founders <a href="https://twitter.com/giovanniluperti">Giovanni</a> and <a href="https://twitter.com/KidkArolis">Karolis</a>, learn directly from our customers, and get to work on a wide range of challenges such as developing our realtime API infrastructure and turning a wide range of complex requirements into the simplest possible UI flows, all to make employee management fast and efficient.<h2>Our tech stack</h2>Our tech stack today consists of React.js, Node.js, Postgres and Redis. We use GitHub for code and continuous integration to deploy to Kubernetes on Google Cloud Platform. We have a public REST API and our browser client uses a realtime WebSocket API. We obsess over details and quality of the user facing features and their implementation. Yet we move fast by creating focus and leveraging high quality foundations. We love using JavaScript, React and Node, but are open to switching to more productive environments. Clojure, ReScript and OCaml are some of the languages that gets us excited.<h2>Your day to day</h2><ul><li>Help us shape the product from definition to release</li><li>Build end to end features, fix bugs, improve infra, support customers</li><li>Write backend JavaScript across Node.js, Postgres, Redis, Kubernetes</li><li>Write frontend JavaScript in React.js with Sass</li><li>Expand our 3rd party integration marketplace</li><li>Contribute to our technical architecture planning</li><li>Support sales and marketing teams</li></ul><h2>Skills</h2><ul><li>Multiple years of industry experience in a full stack web app development role (ideally in SaaS)</li><li>Great knowledge of JavaScript and an appreciation for the language</li><li>Appreciation for design and digital product craftsmanship</li><li>Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users</li></ul><h2>Benefits</h2>Early stage startups can be messy – we know that. We're putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us.<ul><li>Salary. Competitive compensation.</li><li>Equity. Meaningful equity so that you own part of the company.</li><li>Flexible working schedule. We're outcome-oriented.</li><li>Time off. 25 days of paid time off per year plus public holidays.</li><li>Health. Private health and dental insurance.</li><li>Technology. A brand new MacBook (or whatever equipment you need).</li><li>Set up. $600 working from home budget.</li><li>Learning and development. Budget for books and other resources you need.</li></ul><h2>Our Commitment to Diversity</h2>At Humaans we’re looking for genuinely good people that are transparent and emphatic. We’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.‍

Software Engineer (Full Stack)

Storyblok makes it easier to submit, reuse and publish content on multiple channels. Non-technical people can create and update content quickly without referring back to developers. This allows the developers to focus on designing fast and reliable solutions that delight across all platforms. See us live on Adidas, Deliveroo, and Pizza Hut’s websites.We are a remote-first, international startup. This means you will be trusted to work flexible local hours. So far our team is made up of 14 nationalities living in 11 countries with 24% of our team identifying as female. Your diversity will be respected and celebrated and we live by the values:<ul><li>Craft with passion: Built by developers for developers with a love for details.</li><li>Listen to customers: The future of Storyblok is in the customer’s hands.</li><li>Drink your own champagne: We use Storyblok ourselves for everything from blogs to documentation.</li><li>Simplicity over complexity: The simplest solution is usually the best one.</li><li>Treat everyone equally: We care about every customer, partner, and talent equally.</li><li>Deliver quickly, deliver often: Adopting a deliver quickly, deliver often approach</li></ul>We keep in touch over Slack and video calls while most of our documentation is on Notion. We are always looking for hacks to foster a closer culture.<h2>Job Description</h2>We are proud to enable the work of implementation partners across 113 countries. We want to delight them with the Storyblok Partner Program. This is a mix of SaaS perks, a revenue share scheme as well as product and sales enablement. We’re looking for someone to help us to:<ul><li>You are responsible for the qualification of inbound partner registrations and assessing their suitability for our program based on specific, well defined criteria.</li><li>Escalate partner queries to senior members of your team.</li><li>Based on qualification, you will support the partner and guide them through the correct onboarding and enablement path. </li><li>Maintain high levels of partner management activity and the ability to quickly establish credibility and trusted relationships with prospective partners</li><li>Develop the ability to understand a partner’s business goals and help them develop a stronger plan for achieving them.</li></ul><h2>Qualifications</h2>What you should bring to the table<ul><li>Comfortable working within a remote and international setting</li><li>Experience in a Customer Success, Partner, Sales, or Onboarding role.</li><li>Startup experience or evident in thriving in small teams</li><li>Knowledge of content management systems </li></ul><ul><li>Have a rough technical understanding of how websites work</li><li>Knowledge of the web development agency landscape</li><li>Managed a pipeline of leads through a CRM system</li></ul><h2>Additional Information</h2>With $11.5 million of funding, we will be doubling in size in 2021. You will be helping us maintain our remote first culture that has made us successful for several years. Our diverse team (14 nationalities and counting) is spread across 11 countries and 24% of us identify as female. You will be trusted to work your own flexible local schedule because we focus on the outcomes instead of micromanaging KPIs. <ul><li>Home office setup allowance or membership to a local coworking space.</li><li>Current Macbook.</li><li>Annual team-building international trip, if covid rules allow.</li><li>25 days of annual leave plus your local national holidays.</li><li>Personal development fund for courses, conferences, and material.</li><li>Fully remote working with flexible schedules.</li><li>Employee options scheme.</li></ul>Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic.We offer competitive salaries and additional benefits based on your performance, experience, and qualification.‍

Partner Specialist

Inktrap is an independent product design and development team based in London, with clients ranging from tech startups to multinational businesses. We create brilliant digital products with a focus on UX/UI design and front-end development.We pride ourselves on our collaborative process, supportive environment and practical approach. Our team is friendly, motivated and cares deeply about delivering quality products. Everyone in the studio contributes to developing our process and has a say in how we work <h3>About the role </h3>We're looking for a Digital Product Designer to join our team and deliver beautiful and practical UX and UI designs.Here's some examples of the sort of thing you'd be doing day-to-day:<ul> <li>Designing beautiful and accessible user interfaces for web and mobile apps</li> <li>Drawing up wireframes and user flows, and creating interactive prototypes to test them with target users</li> <li>Planning and facilitating client workshops, user interviews and discovery activities to understand how we can best meet user needs</li> <li>Collaborating with developers to ensure that designs are implemented to a high standard</li> <li>Helping other team members improve their work through mentoring sessions, and by providing constructive, actionable feedback</li> <li>Presenting things you've learned back to the team as part of our weekly design team chat</li> <li>Joining meetings with potential clients, and creating realistic time estimates for the design work we'd like to complete for them</li> <li>Refining and adding to our design process documentation, and trying out new design processes with the team where possible</li> </ul><h4>Requirements</h4><h3>What we're looking for</h3>We hire people who are considerate, enthusiastic, and really care about having a positive impact on the people who use our products.For this role we're looking for people who:<ul> <li>Have at least 5 years experience in a design agency or tech startup environment</li> <li>Have practical experience designing complex digital products with Figma, Sketch, Adobe XD or similar</li> <li>Have previously taken responsibility for a the delivery of a design project, or have led other designers to produce fantastic work</li> <li>Can clearly and confidently communicate the reasoning behind their work to clients and other team members</li> <li>Care deeply about producing designs that have a positive impact on users, and have tons of initiative</li> <li>Can mentor other team members to help them improve their skills</li> <li>Understand how to implement user-centered design principles in real world situations</li> <li>Can help us to further develop our design processes so we're delivering the best experience possible to both users and clients</li> </ul>We know our team isn't diverse enough at the moment and we're actively trying to change this. No matter who you are, if you think you'd be a good fit for the role we want to hear from you.<h4>Benefits</h4><h3>Team and benefits</h3>Our team is friendly, motivated and cares deeply about creating quality products. Everyone in the studio contributes to developing our process and has a say in how we work.We're a calm and collaborative company, and we value our team. Our benefits include:<ul> <li>Varied work on a range of interesting projects and services</li> <li>Flat structure with no ego, and lots of autonomy</li> <li>27 days holiday each year (plus bank holidays)</li> <li>Flexible working hours (most of the team do 9:30am to 6pm)</li> <li>No overtime, ever</li> <li>Annual budget for conferences, books and other resources to help develop your skills</li> <li>Up-to-date Mac with admin rights and any other equipment you need</li> <li>£46-54k, dependent on your level in our progression framework</li> </ul>Learn more about what it's like to work at Inktrap at <a href="https://www.inktrap.co.uk/join" target="_blank">inktrap.co.uk/join</a> <h3>Applying</h3>If the role sounds like a good fit for you please click the link below and complete our short application form. We'll be reviewing and responding to applications as they come in.We'll invite successful applicants to a short call to discuss the role. If you proceed to the next stage we'll schedule a longer call so you can tell us more about your work, and you can meet the team.Important things to note when applying:<ul> <li>You must be eligible to work in the UK</li> <li>We're currently 100% remote due to COVID-19 but you'd be expected to work at least part of the week from a studio in London in future</li> <li>This role will remain open until it has been filled, which means there isn't a particular closing date for applications</li> </ul>‍

Digital Product Designer

<h4>Could you be our Software Engineer?</h4>The gap in healthy life expectancy between the richest and the poorest is widening. At thejoyclub.com, we’re on a mission to change that. We believe that everyone should enjoy health and happiness in later life, regardless of wealth. So, we have developed a platform to enable our members to afford a more active retirement. We have just launched The Joy Club platform, with an initial focus on enabling our members to access free, money-making and discounted activities - helping pensions to stretch further and supporting happier and healthier lifestyles. This UK launch is just the beginning, with plans for international expansion and an exciting product roadmap in place. The Joy Club will become the global platform for meeting the needs of retirees. **Please note we are currently only able to accept UK based applicants**<h4>Requirements</h4>As our Software Engineer, you’ll be building a stable and scalable platform that can perform under increasing business demand as we enter a high-velocity stage of development. This will include: working directly with the Head of Engineering, to support the transition from agency to in-house; contributing to a fun and collaborative team culture that strives for high-quality engineering solutions; and delivering on the product and engineering roadmap, to create an efficient platform for the team and our retired members. Do you set high standards for the quality of your work and focus on continuous improvement? Are you a problem solver who loves delving into data to identify patterns, define problems and inspire software solutions? Are you a confident communicator with a team-spirited approach, motivated by collaboration and by positively enabling the work of others? If you answered yes to those three questions, keep reading. You’ll want to be our Software Engineer because<ul> <li>You’ll be joining us just after launch and pre-series A funding, with lots of opportunities to shape direction and culture.</li> <li>You’ll be our first engineering team hire, working directly with the Head of Engineering to build and develop The Joy Club platform. </li> <li>You’ll be integral to managing our transition from agency to in-house software engineering. </li> <li>You’ll have the genuine satisfaction of innovating for a population that has been too-long overlooked - and who need, want and deserve tailored products and services. </li> <li>You’ll grow with us rapidly as we enter the next stages of The Joy Club’s development.</li> </ul>We’ll want you to be our Software Engineer, if you have<ul> <li>Worked on a high traffic application. </li> <li>Successful experience with: Agile, React, JS, Node, JS, ElasticSearch, GraphQL and API integration (ideally a full stack engineering background).</li> </ul>You’ll have been successful as our Software Engineer, if in one year’s time you have<ul> <li>Ensured that all aspects of The Joy Club platform are working and that opinion of the platform’s technical efficiency is positive. </li> <li>Delivered features at a high-velocity; they are on time and bug free. </li> <li>Increased company value and investment growth as a result of software engineering improvements. </li> <li>Collaborated with engineering teammates - contributing to healthy code, a safe feedback environment and a fun team community which is reflected in high scores in the culture section of team health checks.</li> </ul>When you’re successful in role, you’ll feel <ul> <li>Excited by the boundless opportunities for innovation.</li> <li>Impatient to make an impact. </li> <li>Appreciated by your team members. </li> <li>Deeply rewarded by the impact your work has on the lives of our members. </li> <li>Buoyed by the high-growth trajectory and what that means for the scale of impact we can have. You’ll be given equity and freedom, to give you a genuine sense of ownership of The Joy Club’s vision and ambition. Together, we’ll build a platform that will become globally recognised as the place to go for health and happiness in later life.</li> </ul><h4>Benefits</h4><ul><li>The Salary range is £30,000 - £47,500 per annum. This is a full time role </li></ul>Other benefits include<ul> <li>Generous holiday allowance: 27 days holiday + bank holidays + you get your birthday off.</li> <li>In line with the ethos and social mission of The Joy Club, we go above statutory pension contribution: we make a 5% employer contribution.</li> <li>Generous equity comp through our EMI scheme.</li> <li>We were born during lockdown, so are remote-first - you'll need to be available for all-hands meetings every c2 weeks in London, when it's safe for that to happen, but otherwise you can work wherever suits you best.</li> <li>It's our ambition to be the most joyful place to work - we'll engage you and the rest of the team in the continuing development of The Joy Club benefits package.</li> </ul>‍

Software Engineer

&nbsp; &nbsp; &nbsp; &nbsp;Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for the Director, Global Customer Support to lead and scale this function here at Webflow through our next stage of growth. You will grow, develop and motivate a global team of 50+ product experts and lead day-to-day operations of the Global Customer Support team. You will work across the Webflow product set working hand in hand with sales, engineering, product and education teams. You will be responsible for building the process for low touch, self-serve accounts as well as semi-scaled and enterprise, high touch accounts. This is a high visibility and high impact role focused on innovation. About the role <ul><li>Location: San Francisco HQ or US remote</li><li>Full time</li></ul> As a Director, Global Customer Support, you’ll … <ul><li>Lead a global, remote team of 50+ Customer Support Specialists ranging from entry to staff level as well as 5 Managers </li><li>Partner with the executive team and other leaders to define success metrics for your team and ensure that your team delivers in alignment with the company’s strategic goals and initiatives</li><li>Determine and own the team’s roadmap, ensuring the team sets and exceeds strategic, achievable goals each quarter, year, and beyond </li><li>Measure Customer Support’s impact on customer satisfaction, retention, and activations, and work with the team to test and evaluate strategies for improving impact on the customer experience </li><li>Ensure the team is growing apace with our customer base and hiring, tooling and process needs are aligned with the skills and knowledge required to support new and existing products</li><li>In a data driven format, advocate on behalf of Webflow customers cross functionally to provide insights and continually improve the product experience </li></ul>That said, these responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly. And this isn’t just a philosophical bent: we actually give you 4 hours a week (10% of the work week) to pursue passion projects outside of your role responsibilities. <h2>About you </h2>You’ll thrive as a Director, Global Customer Support, if you: <ul><li>Possess a deep understanding of managing large, global, remote teams providing 24/7 cross timezone support to technical and non-technical customers</li><li>A track record of managerial leadership, expertise and mentorship in growing &amp; developing high-functioning teams and leaders</li><li>Experience leading in a high growth, constantly changing environment</li><li>Have a very strong ability to use quantitative data and metrics to drive clarity and decision making that will impact the team and the product’s success</li><li>Are able to learn new digital tools quickly and have a deep understanding of web technology or web architecture </li><li>Demonstrate good judgment in balancing between innovation and practical operation</li><li>Excellent at developing presentations and communicating to a wide range of audiences</li><li>Are able to collaborate effectively across multiple teams and are a thoughtful, direct, and kind communicator, both verbal and written </li></ul>If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.<h2>About us </h2>At Webflow, we believe that our success will be defined not only by what we do — but also by how and why we do it. So, here is the Webflow “why” and our “how”: Our dual missions — one for the world, one for us <ol><li>For the world: To empower everyone to create for the web and spark an unprecedented wave of digital innovation.</li><li>For ourselves: Lead fulfilling, impactful lives.</li></ol> <a href="https://webflow.com/jobs#core-behaviors">Our core behaviors</a> (how we act) <ol><li>Start with customers</li><li>Practice extraordinary kindness</li><li>Be radically candid</li><li>Move intentionally fast</li><li>Just fix it</li><li>Lead by serving others</li><li>Dream big</li></ol><h3>Our commitments to you </h3><ul><li>We’ll pay you! This is a full-time, salaried position that includes equity</li><li>We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses </li><li>We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days </li><li>We offer flexible parental leave </li><li>We provide remote employees with the equipment they need to create a great remote work environment </li><li>We will offer you the support you need to help you grow as an impactful Director, Global Customer Support, and a human being </li></ul><h3>Ready to apply?</h3>If you share our values and our enthusiasm for empowering the world, we’d love to review your application!Note: You'll need valid U.S. work authorization to join us. &nbsp; &nbsp;‍

Director, Global Customer Support

<h3>A bit about us</h3>We build technology to power sustainable transport that connects people and their communities.Our highly-rated mobile app and website platform commands a sizable share of the UK public transport market. Our technology is used by hundreds of thousands of users every day to travel to education, to work, and for independence.Our mission is to become the first step of every journey and to achieve this goal we are growing our team based on the South Coast.As a conscientious company, we value and support personal development. We strive to be a place of work where people want to be and plan to stay. We strive to support diversity, accessibility, and equality in every part of what we do.<h3>What we offer you</h3>Money<ul> <li>Annual pay rise in line with inflation</li> <li>A pension scheme that increases with long service</li> <li>EMI company share options which increase with long service and enables tax-efficient dividend payments</li> <li>21 days holiday which increases with long service, plus Bank Holidays</li> <li>A salary range of £38,000 - £48,000</li> </ul>Culture<ul> <li>A culture where work/life balance gets more than lip-service</li> <li>Colleagues and managers who support you to be the best you can be</li> <li>Company-sponsored lunches, away days, and celebrations</li> <li>Quarterly reviews and structured CPD</li> <li>CPD budget to help you grow as a person and progress within the company</li> </ul>Health<ul> <li>Option to work remotely up to 3-4 days a week</li> <li>Optional private medical health care through Bupa</li> <li>Budget to purchase a fitness tracker of your choice</li> <li>Cycle to work scheme</li> <li>Funds to purchase optical wear and medical vaccinations</li> </ul><h3>A bit about the role</h3>We're looking for a senior PHP developer to join our expanding commerce team.Our product is built on the Symfony framework and lives comfortably on AWS. Working with transactional systems like our payment APIs you’ll be maintaining and evolving:<ul> <li>Mobile ticketing and e-commerce features</li> <li>Smartcard integrations</li> <li>User management features, such as verifications services</li> </ul>Fear not, this role is supported day-to-day by another senior engineer and will also work closely with our engineering lead. You'll report to the CTO and they’ll offer training and support in the early stages and be on hand to help deal with the more tricky stuff as and when it comes up.As part of the role you'll get your choice of a high spec MacBook or Dell XPS laptop, depending on your preference of macOS or Linux. <h3>A bit about you</h3>CrafterDealing with data, APIs, and crafting objects to represent them is second nature to you. What sets you apart is how you're able to understand the business domain and mould the code to solve real-world problems.Work smartYou’re a user of modern frameworks and tools as you know that it’s better to work smart, not hard. You recognise technical debt early on and know how to refactor before it becomes a problem.Cloud aceYou know how to talk to a server and you’ve done more than just tinker with modern cloud service providers. You’re able to appraise each project and its business requirements, suggesting an environment that’s the best fit for the purpose. You’re comfortable seeing this through to delivery and beyond, nurturing the product to life.Big spenderYou’ve been through the joys and sorrows of payment systems because you’ve done this more than once. You’re comfortable with integrations to multiple systems that need to be kept secure and over an internet that isn't always reliable. But before you get carried away, you're sure to document your approach for others and - more importantly - future you to come back to. Voracious appetiteYou're a self-starter, doer, and soak up new ideas and techniques like a sponge. You like to be autonomous knowing that you'll always be given what you need to do your job well. You work closely with your team, both learning from them and sharing what you know.<h3>Experience and skills we're looking for</h3>We recognise that the right person for this role may not have previous experience in all the areas that they become responsible for, so if you have any combination of these skills we’d be keen to hear from you.Delivering work<ul> <li>Help plan what you and your team are working on</li> <li>Capture requirements and design solutions to both product and technical problems</li> <li>Make significant changes to the product, adding new features</li> <li>Build new microservices from scratch, following our standards</li> </ul>Feedback, communication, collaboration<ul> <li>Review PHP code from other engineers in pull requests</li> <li>Take on feedback from others in your own pull requests</li> <li>Document system behaviour and implementations</li> </ul>Leadership and influence<ul> <li>Champion for product value in the long term, rather than quick wins</li> <li>Recognise where others need help and step in as a senior and expert in your domain</li> <li>Help evolve technical standards and processes</li> <li>Tactfully challenge decisions from others</li> <li>Admit to not knowing the answer and know where to look or who to ask</li> <li>Work with non-engineering teams, providing a technical perspective</li> </ul>Technical skills<ul> <li>Use modern PHP (7.4+), including frameworks like Symfony</li> <li>Experience integrating with payment gateways e.g. Stripe</li> <li>Apply design patterns, security best practice, and unit testing where applicable</li> <li>Create semantic APIs that avoid the need for backwards compatibility breaks</li> <li>Effectively manage technical debt, quash bugs and refactor code</li> <li>Use cloud IaaS, like compute, storage and queues</li> </ul><h3>Diverse teams</h3>We know that innovation thrives in teams where diverse points of view come together to solve hard problems. As such, we seek people that bring diverse life experiences, educational backgrounds, cultures, and work experiences. Please be prepared to share with us how your perspective will bring something unique and valuable to the team.<h3>Remote working</h3>As the world continues to adjust to life with COVID we’re not 100% sure what office-based working looks like for us in 2021 and beyond. Long before the lockdown, we operated a 50/50 remote and office-based week and for most of the team, we found that this provided the opportunity to balance face-to-face contact and the space to focus when needed.Our plans to return to our office are on hold until later in 2021, when we expect to shift our working pattern to a minimum of 1 to 2 days working onsite in the office with the rest of the time remote. The right candidate understands that they may need to commute to the office in Bournemouth in the future and so living in Dorset/Hampshire is required.This role is an immediate start. Right now, it is 100% remote as the whole team continues to work from home. Any necessary equipment will be shipped to you before your start date.<h3>Get in touch</h3>If all this sounds like you then get in touch. Tell us why you want to work here and what youʼll bring to the team. Weʼd love to hear from you.<h3>Interview process</h3>As part of the interview process, we ask that you submit code repositories for professional review to make sure you're operating at the level we're hiring for. If you're unable to supply any previous projects, we'd ask you to complete a short code challenge aimed to take no more than 2 hours.‍

Senior PHP Engineer - Commerce Team

With Storyblok, your build is decoupled from the presentation layer so you can choose any frontend instead of being tied to a monolith. We are headless with a visual editor, this lets content creators make changes without needing tech knowledge. Therefore, you can focus on the important things. “It has allowed us to not only develop our own, high-performance web pages but also to experiment with different technology combinations and to share content through multiple channels.” Jon Simpson, Chief Architect, EF Education First. Storyblok has been deployed by 39K+ users across 130+ countries on 63K+ projects. The team is remote first with people based from Egypt to Chile. However, our roots are in Austria and we have an office presence in London, Hamburg and Rio. You will be given the trust, flexibility and support to be a global citizen with Storyblok. We are a well funded startup with a track record of impressing world class investors with our product market fit. You will be joining a business that has the capital to give you security and match your ambitions. Storyblok wants to mirror our customers and communities. Greater diversity in our team is good for business. You will go through a fair evidence based assessment process. We make a conscious effort to speak with people from a traditionally underrepresented group. Inclusion initiatives come in various forms and we look to our staff for ideas on how to build a strong company culture <h2> What you’ll do if you join us </h2><ul> <li>Become a Storyblok and headless CMS authority</li> <li>Help enterprise customers to understand and get value out of Storyblok in workshops, tutorials, and during customer demos.</li> <li>Develop, improve, and document Apps, App features, and marketplace tooling.</li> <li>Build production ready Apps that can be used to extend the Storyblok platform</li> <li>Write sample applications, prototypes, and code samples to showcase the power and flexibility of Storyblok and the headless approach to content management.</li> <li>Contribute code updates and bug fixes to Storyblok’s public projects (e.g. SDKs, sample applications, starter kits).</li> <li>Support with the promotion of new features and enhancements to the product.</li> <li>Improve the ecosystem extendability and developer tooling around our core product.</li> <li>Support and reduce onboarding friction with the developer community through code sample creation, debugging, direct partner engagement, and long-tail support channels (forums, video tutorials, blog posts, etc.).</li> <li>Write about the development process of new apps, tools and plugins for newcomers to Storyblok in blog articles, videos and overall documentation.</li> </ul><h2> </h2><h2>What you should bring to the table</h2><h2> </h2><ul> <li>Full stack experience in developing modern applications</li> <li>Be familiar with frameworks like Nuxt, Next, Vue, React</li> <li>Experience with serverless and headless architectures</li> <li>A passion for UX and accessibility</li> <li>A good understanding of how to use a headless CMS</li> <li>Experience working with APIs</li> <li>A passionate technical writer as well as a public speaker</li> <li>Already advocated for Storyblok in your area</li> <li>Experience in technical writing and/or public speaking</li> <li>Active contributor to open source projects, or other public community projects</li> </ul><h2> </h2><h2>Benefits at Storyblok</h2><h2> </h2><ul> <li>Home office setup allowance or membership to a local coworking space.</li> <li>Up to date Macbook.</li> <li>Important tech like second monitors and quality headphones</li> <li>Annual team building international trip.</li> <li>25 days of annual leave plus your local national holidays.</li> <li>Personal development fund for courses, conferences and material.</li> <li>Fully remote working with flexible schedules.</li> <li>Employee options scheme.</li> </ul><h2> </h2> Storyblok will ask for personal demographic information about you during the recruitment process. This is done in order to measure the diversity of our talent pools and assessment process. All data will be anonymised and reviewed in aggregated reports. You will also have a prefer not to say option on questions. Please reach out to ak@storyblok.com if you have any concerns‍‍

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