Location: Blended between home and office (England and Wales)
Type: Full Time
Salary: £29,419 plus London allowance of £3,520 if applicable
Status: Applications open until 14 May, interviews start 29 May
About Citizens Advice
We’re looking for people interested in establishing a career in content design at Citizens Advice.
We have an exciting opportunity for an assistant content designer to join our team and make sure our content is usable, accurate and up-to-date for the millions of people who use our website.
The content team creates online advice for the public, and for the advisers who help clients to solve their problems. The team is at the heart of the organisation’s mission to give people the knowledge and confidence to find their way forward - whoever they are, and whatever their problem.
We work in multidisciplinary agile teams, collaborating with a range of colleagues including legal experts, delivery and user research. Content design is a well respected part of Citizens Advice.
We’re an equal opportunity employer and prize diversity as a strength. Everyone is welcome at Citizens Advice. We offer flexible working, and are open to part-time and job sharing too. In fact, several of our leadership team members work four days a week.
What you’ll do every day
We’re looking for someone to support the delivery of high quality, accessible digital advice. This will involve designing and editing user-centred content for the public and our advisers.
- help deliver improvements to our digital content and services
- use a range of technical, analytical, writing and content design skills
- identify and implement improvements to our content, such as better navigation
- use a range of performance data (such as Google Analytics) and user feedback
- produce high-quality content that follows the Citizens Advice style
- support the team to upload, test, manage and monitor performance of content
- encourage feedback and learning from testing and designing content
Apply if you:
- have experience of designing content and writing for the web
- have an appetite for writing accessible and user-centered content
- can turn complex information, like legal jargon, into plain English
- can use data and feedback to maintain and improve content
- have great analytical skills and are able to identify issues and find inventive solutions
- can learn new web technologies quickly and have experience working with content management and publishing systems (CMS)
- have a proven interest in content design and software development
- are excited by what we’re doing at Citizens Advice!
Drop in session:
We are hosting a drop in session about the role with Citizen Advice on Wednesday 26th April, 12-1pm (BST)